Shipping policy

UK SHIPPING POLICY

Orders are dispatched Monday-Friday. Our order cut off time is 9am each weekday. All UK orders take approx 1-3 working days, however please allow up to 6-7 working days in case of any delays outside of our control.

Please make sure you or someone you know will be present either at a home or work address to accept your delivery. If no-one is in, the delivery driver will make sure to leave a card so that a re-delivery can be arranged, or you can collect from your local depot.

In the event of any transit delays, please note that we are unable to process a refund or send a replacement until the parcel is either on its way back to us or has been officially marked as lost or has not moved for a prolonged period.

Please don’t refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return and processing cost of £5. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.

Please note, we do not take any responsibility for delivery to shipping companies or freight forwarders, this will be at your own risk.

PRODUCT INTEGRITY & DAMAGE POLICY 

All products are quality-checked and securely sealed prior to dispatch. Each item is individually inspected to ensure it leaves our facility in perfect condition.

Once a parcel has left our warehouse and is in the possession of Royal Mail or any courier, Evocore Innovations cannot be held liable for any damage, leakage, or product degradation that may occur during transit or as a result of improper storage after delivery. 

In the event you believe an item has arrived damaged, please contact us within 48 hours of receipt with your order number and clear photographic evidence of the issue. Our team will review this on a case-by-case basis and advise the next steps.

Please note that we are unable to issue refunds or replacements for products that show signs of use, have been opened.